|Frequently Asked Questions|
For Your Information & Frequently Asked Questions
Q. Why is my appointment scheduled in 2 hour Interval instead of an exact time?
A. There are many Reasons why we schedule in 2 hour Interval and this includes traffic, weather, and how each proceeding client pet is groomed. With this in mind, the groomer may be ahead or behind with his or her schedule; therefore, it is impossible for us to give you an exact time. Each client is important to us and we do our very best to stay on time. However, when an unforeseen event occurs, we will contact you as soon as possible.
Q. Do you need to hook up to my home for power or water?
A. No. Our state of the art van is equipped with a commercial Onan generator which Supplies all of our electricity and appliances. We have separate water tanks: one filled daily with fresh water and the other (grey water) stores the used bath water. And, unlike some other mobile grooming services that do not Have the capability of providing warm bath water, our vans are equipped with water heaters in order to provide a warm bath.
Q. Do you groom older dogs, puppies?
A. Yes. We have no age restrictions on the dogs we groom; however, Our groomers have the "final word" on how much time it will take for both young and old dogs. We offer a discount on a new puppy's first grooming session.
Q. Why is a "shave down" sometimes more expensive than a regular haircut?
A. In many cases the animal is matted, has extremely thick hair, is excessively dirty or has other conditions which make shaving not only more difficult than a normal haircut, but usually necessary. Stripping, especially a dirty, matted coat, also subjects our clippers and blades to wear and tear which can be costly to maintain or replace. In addition, great care and extra time is required in an effort to shave the coat Properly.
Q. My pet has a lot of mats/tangles. Is it necessary to shave them out?
A. It depends on the severity of the matting/tangling. Minor mats may sometimes be worked out, but many times shaving or stripping is necessary. Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, cuts, scabs, sores and redness. It is not unusual to encounter these problems when the coat is stripped from a badly matted animal, and it is definitely in your pet's best interest to address them.
Q. What can I do to keep my pet from matting?
A. Here are a few tips that should make his life and yours easier. Most importantly, if you don't have time to comb him to the skin, don't bathe him! Call us instead, washing a tangled dog or cat will have the same effect as washing a woolen sweater in hot water! The tangles shrink and tighten as they dry. Before their bath, completely brush and comb their hair to the skin. Concentrate on the chest, stomach, Hines (butt) area and armpits where friction cause the most tangling. Check with a fine comb under his collar and right behind his ears. These areas tend to tangle the most. Ask your groomer to show you the correct combs and brushes to use. Use products made specifically for your type of pet as over-the-counter shampoos have generally harsh soap & detergents. Remember, your groomer would much rather groom a happy, mat-free pet than one that is miserably tangled and thinks groomers are bad guys because they pull their hair!
Q. Can I inspect the mobile salon or stay with my pet during the grooming?
A. You may inspect the inside of the van from the doorways or windows only. Our insurance carrier prohibits anyone being inside the van except our groomers.
Q. Why is mobile grooming more expensive than a grooming salon?
A. Our motto is: "Quality over quantity" Mobile grooming is a specialized service that offers convenience At Your Door Step and one-on-one service from start to finish. Whereas, the majority of salons have a high turnaround on employess, and rely on a high volume of dogs in order to meet their monetary obligations.